Sizing and measurements

Why do I need to give you my height and weight?

Height and weight are used as reference points in our sizing system. They help us interpret your measurements more accurately and identify any inconsistencies before production.

The information does not need to be exact, but providing the most accurate details possible helps improve the overall fit of the garment.

How do you create my size in 30 seconds?

We use a data-driven sizing system that combines the information you provide with patterns developed from a large number of previous made-to-measure orders. This allows us to generate an initial size profile quickly.

The size is then refined through your design choices, preferences, and any adjustments made after your first order. If needed, it can be updated over time to improve fit consistency.

How does made-to-measure ordering work at Tailor Store?

Each garment is made to order based on your measurements and design choices. Our sizing system is built on data from hundreds of thousands of orders and is refined continuously to improve accuracy.

If the fit is not right, our fit guarantee applies to your first order of each garment type. We review the fit and remake the garment or offer an alternative solution, so you can adjust and reorder with confidence.

Why do I need to create a new size for each category?

Different product categories are constructed differently and use distinct patterns. A size created for a dress shirt will not translate directly to a T-shirt or another type of garment.

Fabric properties, pattern construction, and intended fit all affect how a garment sits on the body. Creating a separate size for each category allows us to account for these differences and achieve a more consistent fit.

Can I transfer my size to another product category?

Sizes are created separately for each product category and cannot be transferred directly. When you add a garment to your shopping cart, we check whether any of your existing sizes are compatible.

If a compatible size is available, you can use it. If not, you will be guided through a short set of questions so we can create a new size for that category.

I don’t have any compatible sizes. What should I do?

If none of your saved sizes match the item you have selected, we will ask a few questions to collect the information we need. We then create a new size for that garment, so you can place the order as usual.

How can I make changes to my saved size?

You can review and adjust your saved size from your shopping cart by selecting Edit size. This allows you to make minor measurement changes before placing an order.

If more significant adjustments are needed, we recommend contacting our customer service team. We can help review the fit and advise on the best way to update your size by email.

How do I reorder the same garment and size?

Under "My orders" you'll find all your orders. Click "Reorder" underneath the product you want to reorder, and it'll go in your shopping cart.

Sizing and measurements

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