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I just placed an order but realized that I want to change some details. What do I do?

Please write an email to our customer support directly and let us know which changes you would like to make. As orders can go into production quite quickly, it is important that you do this as soon as possible so we can apply the changes to the order before the fabric for your garments is cut.

I would like to order a present for another person. What should I do?

To make sure that the order is being placed correctly, please change the address details in your profile to the address of the person that you would like to send the present to. This is especially important if you want to order for somebody living in another country than you, considering that different currencies and VATs are affected. Please change the address details first back to your own address after the parcel has been dispatched.

What is the fastest way to order a gift certificate?

We offer downloadable gift certificates if you are in a hurry. Just choose Download as the delivery method and the gift certificate will be available as a pdf once the order has been placed. We will also send you an email containing the file to the email address stated in your profile. If you order a present for somebody living in another country, please keep in mind to change the country setting in your account before you place the order, to make sure that the gift certificate is given the correct currency.

How do I order again with the same design without having to start from scratch?

This is a simple one: just log in onto your customer account and go to your previous orders. Click on the garment that you want to re-order and the option Load shirt/chinos/etc. into designer will appear. Click on that and your garment appear in the designer. Now you can change any details in design and measurement as well or just put the garment in your shopping cart straight away. Please note that not always all fabrics and design option will be available - in this case a pop-up window will appear to inform you about this.

Can I save my shopping cart/design for later?

Put the designs that you want to save in your shopping cart, make sure that you are logged in. This way your cart is saved for 14 days.

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