> How can you calculate my measurments?
We use a data-driven sizing system that combines the information you provide with patterns developed from a large number of previous made-to-measure orders. This allows us to generate an initial size profile quickly.
The size is then refined through your design choices, preferences, and any adjustments made after your first order. If needed, it can be updated over time to improve fit consistency.
> How does made-to-measure ordering work at Tailor Store?
Each garment is made to order based on your measurements and design choices. Our sizing system is built on data from hundreds of thousands of orders and is refined continuously to improve accuracy.
If the fit is not right, our fit guarantee applies to your first order of each garment type. We review the fit and remake the garment or offer an alternative solution, so you can adjust and reorder with confidence.
> How long does it take for my dress shirt to arrive?
Delivery times vary depending on the type of garment, delivery method, and destination. Each item is custom made to order, so we provide an estimated delivery time rather than a fixed date.
You can find full details on production and shipping times in our shipping information.
> What if my dress shirt doesn’t fit?
If this is your first order of a garment type and the fit is not right, you are covered by our fit guarantee. Log in to My Page, open your order history, and select “Request remake” on the garment. Complete the form so we can review the fit and adjust your measurements.
We will resolve the issue by replacing the garment at no additional cost or, where appropriate, referring you to a local tailor.
If you have ordered before and the fit no longer feels right, contact our customer service team. We can review your measurements and update your size for future orders.
About our dress shirts
About our suits
