Claims and returns

I have found stains on my garment. What should I do?

Please wash the garment once according to the care instructions, without using any additional treatment or bleach.

If the stain remains after washing, contact our customer service and include a photo so we can review the issue.

I ordered a garment and it does not fit. What should I do?

If this is your first order of a garment type and the fit is not right, you are covered by our fit guarantee. Find your order on My Page, go to your order history, and select the Request remake button on the garment. Follow the instructions in the form so we can review the fit and adjust your measurements.

As part of the fit guarantee, we will resolve the issue either by replacing the garment at no additional cost or, where appropriate, referring you to a local tailor.

If you have ordered from us before and feel that the fit is no longer right, we recommend contacting our customer service team. We can help review your measurements and adjust your size to improve the fit of future orders.

Further details are available in our fit guarantee..

I would like to make a return. What do I do?

Because all custom-made garments are produced to your design and measurements, they cannot be returned or resold. For your first order of each garment type, you are covered by our fit guarantee.

To request a fit review, please contact our customer service and include clear photos of yourself wearing the garment, taken from the front and back. Stand straight with your arms relaxed, and include a short description of the issue.

Non-custom items can be returned or exchanged within 14 days. Please see the terms and conditions for more details.
Send the unused items in their original packaging to:

Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden

Please make sure your order number or customer number is clearly included, and let us know whether you would like a refund or an exchange. If you return a complete order, the original shipping cost will be refunded. Return shipping costs are not covered.

Claims and returns

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