Claims and returns
I just unpacked my garment and it has some stains on it. What do I do?
Please wash the garment once according to the washing instructions inside without using any extra treatment or bleach. Should there still be a stain afterwards, please send us a picture of it to our customer service so we can investigate this further.I ordered a garment and it does not fit. What should I do?
In the unlikely event that your fit turns out less than perfect, find your order on My page and click the "Request remake" button on the garment. Fill out the form and you'll get help adjusting your measurements from one of our advisors. If it's your first time ordering, we'll replace your garment for free or refer you to a local tailor. Please see our guarantee.I would like to make a return. What do I do?
Since all our custom garments are made to order from your design and your measurements (even those that are design suggestions) these cannot be sold to anyone else and cannot be returned. If it is your first order you can use our perfect fit guarantee. Please send a couple of pictures of yourself wearing the garment (front and back) to our customer services department. Stand straight with your arms relaxed and include a message describing your problem.Non-custom items can be returned or exchanged within 14 days. Please see the terms and conditions for more details.
Send the unused items in their original packaging to:
Tailor Store Sweden AB
Garnisonsgatan 48
254 66 Helsingborg
Sweden
You are responsible for the returned goods until it reaches us. Order number or customer number must be clearly included in the return. Please also advise if you wish to have a refund or to exchange the merchandise for something else. If you choose to return a complete order, we will refund the original shipping cost. You must however pay for the return shipping cost.
