CUSTOM-MADE 300,000+ customers Free remake guarantee Free shipping from NZD 200

CUSTOM-MADE Free remake guarantee

Free remake guarantee


Our customers say 4.8 out of 5 based on 6963 reviews

We create masterpieces, not just clothes. At our core, we are obsessed with creating custom-made clothing that fits you like a glove - from the initial measurements to the final product, every step is carefully crafted with only you in mind.

Making custom-made easier & faster than ever

Order your custom-made garments from the comfort of your home. Tailor Store delivers to your door in roughly 2 weeks.

Alterations are needed, what do I do?

We’re here to make you look and feel your best in custom-made clothing. If we didn’t get your preferences 100% the first time, lean back and let us help you through our guarantee.

A support team that will exceed your expectations

Our customer support consists of made-to-measure experts who will do what it takes to deliver an amazing fit. Only one size matters and that’s yours.

Free remake guarantee - shirts, overshirts, shackets, chinos, polo shirts & t-shirts


Oh-oh, did we not get your preferences right? Your fit should make you feel amazing! If it doesn't, we're happy to provide the following options:

1. Get a free remake

Contact our support team and determine the details to perfect your fit. Tailor Store will issue a remake free of charge, and make sure to store every detail on your profile to ensure replicable results for future orders.


2. Have your garment altered locally

Send us a note of the alterations and a photo of the receipt. We’ll save the alterations to your profile to ensure replicable results for future orders and provide you with a store credit.


**Our free remake guarantee applies to your first custom-made shirt, overshirt, schaket, chino, polo shirt & t-shirt

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Fit guarantee for suits

With our game-changing fitting samples, you're guaranteed a amazing fit from the very start. All alterations are made in the fitting garment before the final suit is made.

Please keep in mind that you're not entitled to the free remake guarantee if you purchase a suit, suit jacket, waistcoat, blazer or suit pants. In these cases, your fit is guaranteed using a fitting garment.

So, what’s a fitting sample?

To put it short, it’s exactly what it sounds like. A fitting sample is used to ensure that the fit is on point before the final product is produced. The fitting sample is created using raw cotton canvas, which gives it its signature simplistic look. With this process, you’re guaranteed a amazing result while getting the opportunity to provide your feedback before your final garment is produced. Since the sample is made for you only, we’d love your personal thoughts and feedback, this is where the fitting sample comes in handy. The fitting sample is included in the pricing of the suit.

Alterations are needed, what do I do?

In need of some alterations to your suit? No problem at all! Whether the sleeves are a bit too long or the waist could use a little more tapering, we've got you covered. Our alterations policy allows you to have the suit altered conveniently at your local tailor, We'll even reimburse you for their services.

Just make sure that your tailor is confident that they can complete the necessary alterations within the budget listed below. Have your tailor note down the alterations and we will make sure that your next suit fits amazingly.

How much does Tailor Store reimburse for local alterations?

We offer reimbursement for alterations to online orders.Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

  • Two-piece suit NZD 125
  • Three-piece suit NZD 170
  • Jackets or blazers NZD 80
  • Suit trousers NZD 40
  • Vest NZD 40

Please ensure your tailor is confident they can complete what’s necessary within the allotted amount before having the work done. If not, please do not proceed with the alterations and contact us so we can discuss an alternative.

4.8

Based on 6963 reviews

7 months ago
THESE FOLKS MAKE GREAT CUSTOM FIT DRESS…

THESE FOLKS MAKE GREAT CUSTOM FIT DRESS SHIRTS, HAVE BOUGHT 10 IN THE PAST AND WILL BUY AGAIN.

Bob Keough

7 months ago
Tailor Store is custom shirt MASTER!

Tailor Store is a gem for online custom dress shirts. I used to source made-to-measure shirts and jackets and it is not easy to make customers feel confident ordering online. Tailor Store had an incredible system and a free remake option. Tremendous quality for a more than reasonable price, consider

Robert Mattivi

7 months ago
Perfect fit

Perfect fit. Excellent tailoring!

Michael Smolinski

8 months ago
Shirts

Easily navigable website, all products received and fitting was very good.

Catherine Walsh