Free remake guarantee

Our REMAKE GUARANTEE makes it easy to go made-to-measure.

If you’re not 100% satisfied with the fit of your first made-to-measure garment we will help you find your fit. In which case we will optimize your measurements and order you a replacement garment completely free of charge.

Our “Request remake” feature is easily accessible in your order history when logged on to your customer account.

You can also reach out through our contact form, you can find it here.

Our remake guarantee is valid one time per customer and garment type, with the exception of made-to-measure suits.

When ordering made-to-measure suits, the fitting and optimization of measurements are made through a fitting garment, which is sent to you before we start the tailoring process.

For more information visit our Terms & Conditions.

4.8

Based on 7525 reviews

21 hours ago

Ordering for years now and never got…

Ordering for years now and never got disappointed. Great costumer service and problem solving policies. Recommended.

J. D.

1 day ago

Amazing service from start to finish

Amazing service from start to finish. Ordered a t shirt and a polo shirt. Polo was just not quite right and the team helped me get it right and they adjusted my sizes and made me another polo for no extra cost. Cannot recommend highly enough.

1 day ago

For years

For years, I was the Director of Foreign Direct Sales for a well-known Italian multinational, so from experience I can say that your customer service is truly excellent and, I would say, unparalleled. A special thanks to Mrs. Emma, who was my exceptional interface.

Francesco Cavaliere

6 days ago

Chino’s are excellent quality and fit

Chino’s are excellent quality and fit. So are their dress shirts. Will buy from them again. Shipping to Hawaii is very slow. Order to arrival was around four weeks. Would recommend Tailor Store to anyone.

Scott F.